Wrap your text in ` (backtick) for inline code snippets, or choose Code snippet from the INSERT menu to use a code block. Start a line with > (the greater than symbol) to set quoted text.

Or highlight the text and use the Cmd+K (Ctrl+K on Windows) keyboard shortcut. For example, () would give you The Help Scout Blog. Wrap your text in brackets and then follow it immediately with the URL in parentheses. Wrap your text in ~ (tilde), or highlight the text and hit Option+Cmd+S (Alt+Ctrl+S on Windows) Wrap your text in ++, or highlight the text and hit Cmd+U (Ctrl+U on Windows) Wrap your text in *, or highlight the text and hit Cmd+I (Ctrl+I on Windows) Wrap your text in **, or highlight the text and hit Cmd+B (Ctrl+B on Windows) Messages can also support the following markdown formatting and keyboard shortcuts if you'd rather style as you type: Make your text bold, italic, or underlined and add a list or add a link.

You can add some styling to make your Message really pop! Highlight the text you want to format, and an action menu will appear with the options. This article explains how to use Messages styling options. Messages, the proactive messaging feature built into Beacon, offers a number of formatting and style options so you can get creative and really catch some eyes! Add a video or image, format the text in various ways, and greet your visitors by name.

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